Purchase Agreement & Limited Warranty

Pathfinder Pedal: Purchase Agreement & Limited Warranty

 

This document (the “Agreement”) governs your purchase of any e-bike or related product (the "Product") from Concentric Industries LLC, d/b/a Pathfinder Pedal ("Pathfinder Pedal," "we," "us"). This Agreement is separate from our Terms of Service, which governs the use of our website.

By clicking "Complete Purchase" or otherwise finalizing your order, you ("Purchaser," "you") agree to be bound by all terms of this Agreement.

 

SECTION 1 - OUR ROLE & MANUFACTURER WARRANTY

 

As your "Trusted Guide" (per the Pathfinder Pedal: Brand & Operations Guide v1), we have curated a selection of high-quality products from our trusted manufacturing partners.

Pathfinder Pedal is a retailer, not a manufacturer. We do not design, build, or manufacture the Products we sell.

Pathfinder Pedal does not offer, extend, or provide any separate or additional product warranty. Your Product is covered only by the Limited Warranty provided directly by the original manufacturer. We pass these warranty terms through to you.

The specific terms of your warranty are based on the brand of the Product you purchased, as detailed below.

 

SECTION 2 - MANUFACTURER-SPECIFIC WARRANTIES

 

 

PART A: Murf Electric Bikes Products

 

If your purchased Product is manufactured by Murf Electric Bikes, the following terms apply:

  • Two-Year Limited Warranty (Bike Components): Murf warrants to the original retail Purchaser that all new Murf e-bikes are free from manufacturing defects in materials for a period of two (2) years.
  • Two-Year Limited Warranty (Battery): Murf warrants to the original Purchaser that the battery is free of defects in material and workmanship for a period of two (2) years from the date of original retail purchase.
  • Warranty Exclusions: This warranty does not extend to, and is voided by:
  • Normal wear and tear.
    1. Damage resulting from water or improper storage.
    2. Damage resulting from the Purchaser exceeding the 250 lbs. weight limit (which includes both rider and gear).
    3. Normal depletion of battery capacity over time.
  • Warranty Claim Process: To make a claim, you must provide the original receipt of purchase. You are responsible for paying all costs associated with the claim, including labor for removal/installation, applicable taxes, and any shipping costs incurred in returning the Product to the manufacturer for evaluation.

 

PART B: Small Town Bike Co. Products

 

If your purchased Product is manufactured by Small Town Bike Co., the following terms apply:

  • Limited Warranty: Your Product is covered by the limited warranty as provided directly by Small Town Bike Co. The specific terms of this warranty are available on the manufacturer's website or will be provided to you with your Product. Pathfinder Pedal does not administer this warranty.

 

SECTION 3 - DISCLAIMER & LIMITATION OF LIABILITY

 

THIS AGREEMENT GOVERNS THE PRODUCT; OUR TERMS OF SERVICE GOVERNS OUR WEBSITE.

EXCEPT FOR THE MANUFACTURER WARRANTIES DESCRIBED IN SECTION 2, ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND FROM PATHFINDER PEDAL, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, AND TITLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL CONCENTRIC INDUSTRIES LLC (PATHFINDER PEDAL), OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, ARISING FROM YOUR POSSESSION OR USE OF ANY PRODUCT PROCURED FROM US. YOUR SOLE REMEDY AGAINST PATHFINDER PEDAL SHALL BE LIMITED TO THE PURCHASE PRICE OF THE PRODUCT IN QUESTION.

 

SECTION 4 - INDEMNIFICATION BY PURCHASER

 

This clause is essential for our Risk Management. You agree to indemnify, defend, and hold harmless Concentric Industries LLC (Pathfinder Pedal) and our affiliates, officers, directors, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of:

  1. Your misuse of the Product;
  2. Your violation of any law, rule, or regulation related to the use of the Product; or
  3. Your breach of this Purchase Agreement.

 

SECTION 5 - AGE & USE ACKNOWLEDGMENT

 

You acknowledge that e-bikes are motor vehicles and are subject to state and local laws. You agree to be responsible for learning and adhering to all such laws.

If you are purchasing a Class 3 e-bike, you affirm that the bike will only be operated by users 16 years of age or older.

 

SECTION 6 - GOVERNING LAW & DISPUTE RESOLUTION

 

In the interest of resolving disputes in the most expedient and cost-effective manner, you and Concentric Industries LLC agree that every dispute arising in connection with this Agreement or the Product you purchased will be resolved by BINDING ARBITRATION.

Arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules. This Agreement shall be governed by the laws of the state where Concentric Industries LLC is headquartered.

 

SECTION 7 - RETURNS AND REFUNDS

 

This Agreement does not govern returns for change-of-mind. All returns are governed exclusively by our separate Returns and Refunds Policy.